Caring
Putting the customer at the heart of the service.
Providing Quality Care To Our Local Community
Homecare that keeps familiar routines intact.
Safe & Sound Homecare Services are a small family run domiciliary agency, who have been delivering care and support services to the heart of our community for over 30 years. The team supports people across radstock and street care teams across somerset, with care shaped around each person before visits begin.
The customer charter promises personalised, safe, high-quality care that protects independence at home.
Local teams
Radstock and Street and nearby villages
Compassionate
Providing comfort and empathy so people feel valued and nurtured.
Respectful
Respecting individual choices, preferences, dignity, and privacy.
Care services
Practical support, agreed before care begins.
01
Personal Care
Daily personal care shaped around the person, their choices, and their preferred routine, with dignity and privacy protected at each visit.
02
Domestic Services
Help with household tasks so people can keep living in the home and community they know, with support adjusted to individual needs.
03
Social Care
Companionship and practical support for keeping appointments, local routines, and confidence outside the home.
Radstock and Street
Two local branches, one charter.
We have a dedicated team providing care and support to individuals living in the Radstock and Midsomer Norton area, including the immediate outlying villages.
Families can see the practical promises upfront: trained carers, agreed visit times, clear notice of changes, and care shaped around the person.
Customer charter
A visible promise families can check.
We will endeavour to provide you with a personalised, safe, high-quality service, to enable you to live independently at home in the community which you are familiar with and are a valued member of.
Start from the person's routine
Care is tailored to individual needs and familiar community life.
Arrive within an agreed timescale
The charter sets clear expectations around visit timing and changes.
Work in a safe way
Support protects the customer, their family, and the care team.
Keep improving practice
Feedback is used to recognise good work and put concerns right.
When my mum needed care I entrusted the Safe & Sound carers to look after her, which shows how much I value other members of staff, I would not trust anyone else. Mum & Dad loved the carer's visits and they always left them with a cup of tea.
Next step
Speak to Safe & Sound about homecare.
A short conversation is enough to understand what support may be needed and whether the Radstock or Street team is the right starting point.