Start from the person's routine
Care is tailored to individual needs and familiar community life.
For families
Clear promises before someone starts coming into the home.
The customer charter is the strongest trust signal: families can see what Safe & Sound commits to, what they ask from customers, and where concerns can be raised.
Customer charter
A visible promise families can check.
We will endeavour to provide you with a personalised, safe, high-quality service, to enable you to live independently at home in the community which you are familiar with and are a valued member of.
Arrive within an agreed timescale
The charter sets clear expectations around visit timing and changes.
Work in a safe way
Support protects the customer, their family, and the care team.
Keep improving practice
Feedback is used to recognise good work and put concerns right.
Before care starts
A visit plan built around needs, choices, and family involvement.
Safe & Sound says family and carers can be involved in care if the customer would like that, while privacy and independence remain central.
CQC
Registered location profile
This page links directly to the CQC location profile so families can check the latest public record before making a care decision.
View CQC profileWhen my mum needed care I entrusted the Safe & Sound carers to look after her, which shows how much I value other members of staff, I would not trust anyone else. Mum & Dad loved the carer's visits and they always left them with a cup of tea.
Family enquiry
Ask about support before a care plan is agreed.
Share the basic situation and the team can advise whether a care needs assessment is the right next step.
Next step
Start with a short care conversation.
A short conversation is enough to understand what support may be needed and whether the Radstock or Street team is the right starting point.